Welcome to RapidOn ("we", "us", "our"). RapidOn is a multi-delivery mobile application that connects users with local merchants and delivery partners for food, groceries, parcels, pharmacy and other on-demand deliveries. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our app distributed via the Google Play Store.
Please read this policy carefully. By using RapidOn, you agree to the collection and use of information in accordance with this policy.
Delivery information: delivery address, contact details, special instructions.
Payment information: payment token or billing details processed by third-party payment processors (we do not store full card details on our servers).
Support communication: messages, call logs (if you contact support) and other correspondence.
B. Information collected automatically
Device & usage data: device model, OS version, unique device identifiers, crash reports, and usage analytics.
Location data: approximate or precise location (GPS) to provide delivery services. You can control location permissions in your device settings.
Log data: IP address, app activity, timestamps, and pages viewed.
Cookies & similar technologies: to remember preferences and improve the app experience.
C. Data from third parties
We may receive information from third-party services such as social login providers, analytics providers and payment processors as described in Section 5.
3. How We Use Your Information
To provide, maintain and improve RapidOn and any features you use.
To process orders, payments and deliveries, and communicate order status.
To send transactional messages (order confirmations, receipts, delivery updates).
To personalize your experience (recommended merchants, offers) and serve relevant notifications.
For fraud detection, security, and to comply with legal obligations.
To analyze usage trends and optimize the app performance.
4. Legal Bases for Processing (where applicable)
If you are located in the European Economic Area (EEA), we rely on the following legal grounds to process your personal data:
Performance of a contract: to fulfil the service you request (e.g., process and deliver orders).
Legal obligation: to comply with law enforcement or regulatory requests.
Legitimate interests: for fraud prevention, security and business analytics (balanced against your rights).
Consent: when we ask for it (for example, to send marketing messages); you can withdraw consent at any time.
5. Third-Party Services & Sharing
We may share your information with the following categories of third parties:
Service providers: payment processors, cloud hosting, analytics providers, push-notification services, and customer support platforms.
Merchants & delivery partners: to complete your orders and coordinate delivery.
Law enforcement and regulators: to comply with legal obligations or protect rights and safety.
We require our providers to maintain reasonable security safeguards and only use data for permitted purposes. We do not sell your personal information to third parties.
6. Data Retention
We will retain your personal data for as long as needed to provide services and for legitimate business purposes such as fraud prevention, legal compliance, and dispute resolution. When data is no longer required, we will securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Update or correct inaccurate information.
Request deletion of your data (subject to legal or contractual retention requirements).
Object to or restrict certain processing, and request portability of your data.
Withdraw consent where processing is based on consent.
To exercise these rights, contact us at the address below. We may need to verify your identity before responding.
8. Security
We implement reasonable administrative, technical and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure — if you suspect a security issue, please contact us immediately.
9. Children's Privacy
RapidOn is not intended for children under 13. We do not knowingly collect personal information from children under the age applicable in your jurisdiction. If you believe we have collected such information, contact us and we will take steps to delete it.
10. International Transfers
Data collected by RapidOn may be stored and processed in servers located in India and other countries. We take steps to protect data when it is transferred internationally, in accordance with applicable law.
11. Data Safety Section for Play Store
For the Google Play Console "Data safety" form, here are the summary points you can copy into the Play Console:
Collected data categories: Personal info (name, email, phone), Financial info (payment tokens), Location (precise), Contacts (only if user shares), Device or other IDs, Usage data, Diagnostics.
Shared: Service providers, Merchants, Delivery partners, Law enforcement if required.
Security: Data encrypted in transit; reasonable safeguards in place.
Is data deleted on account deletion: We will delete or anonymize personal data subject to legal retention obligations.
12. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we will post the updated policy with a new effective date. Continued use of the app after changes indicates acceptance of the updated policy.
13. Contact Us
If you have questions, requests or complaints about this policy, contact us at:
Email: hello@baitaraniinfotech.in
App: RapidOn (via in-app support)
This policy is a general template and does not constitute legal advice. Consider consulting a lawyer to ensure full compliance with applicable laws for your target markets.